** The delivery dates available are subject to change and should be used as a guide only.
Deliveries are subject to manufacturer lead times, product availability, vehicle availability, order size and the proximity of the delivery. **
Please note the following information refers to orders made online only. If you make an order in-branch, please contact the branch you ordered through for delivery information.
Local deliveries are charged at £15.99 +vat
Our online deliveries are serviced from our Woolwich Transport Depot. Our catchment area is limited to around 20 miles from the depot and this takes traffic and road restrictions into consideration. All products ordered that have local delivery ticked will be delivered by our own vehicles with the choice of standard, crane or Moffett offload as well as live tracking and digital POD. Please let us know if you have any special requirements during the checkout process so we can make sure we deliver your goods correctly. Click here for a full list of postcodes currently in our catchment
*If your postcode is not within our catchment area please call us on 0203 198 2040 and we can calculate the cost of delivery.
Direct to Site
Direct to site orders are delivered direct from the manufacturer. If you prefer, we can have these items delivered to store for collection. Please check the lead time information on the item record and be aware that many orders are delivered by post or hauler and will not have a crane offload. Please contact us if you have specific delivery requirements.
Click and Collect *online orders only
We will send you an email notification as soon as your items are ready to collect, please do not visit the store unless you have received an email. Please check your local store opening information before traveling. Click and collect is currently available at Bromley, Mitcham, Plumstead, Dulwich and Woolwich.
Refunds and Returns
To return an item please contact our returns team either by phone on 0208 316 8152 or by email at firstname.lastname@example.org. All returned items must be un-opened and in a resalable condition.
- You must inform us of the item/s you wish to return within 14 days of purchase. Contact us on email@example.com
- All item/s must be in a resaleable condition and in the original packaging.
- Please have a valid receipt should you wish to go into branch for a refund.
- Items that have been attempted to be installed cannot be returned.
- Carriage costs will not be refunded.
Please note not all items are available for a refund these include discontinued items, solvents, chemicals, Sand and Cement and any Special-order items. Returns may be subject to a restocking fee.
Faulty & Damaged Goods
If any of your items are faulty or damaged, do inform your local branch or get in contact by email on firstname.lastname@example.org so we can assess the damage either via photos or by getting a member of our team to your site to inspect the damage. We do ask that you inform us of these damages or faulty products within a reasonable time frame from date of delivery.
Should you receive several broken tiles within your delivery we kindly ask you to keep them to one side on a pallet and should you want them to b exchange or refunded we ask for photo evidence of these breakages on a separate pallet.
If you have ordered any ‘Made to Order’ or ‘Bespoke’ items and they have arrived faulty or damaged. Do let us know immediately.
Cancelling a click and collect or delivery
If your item has not been palletised, wrapped and loaded, you may be able to cancel your items and receive a full refund including carriage costs. Please inform our returns team either by phone on 0208 316 8152 or by email at email@example.com.
We will not accept returns on products that have been previously installed, made to measure products, clearance and non-stock special orders.
Nation Wide Delivery Returns
Clear Amber Group
Please see the return policy on Clear Amber products. Should you need to get in contact to discuss please email us on firstname.lastname@example.org
Non-bespoke goods must be returned in an undamaged state and repackaged with the original packaging. Returns can only be accepted within 30 days of the delivery date. This excludes any bespoke items that are manufactured to order. Clear Amber are not liable for any carriage costs, and you must obtain proof of delivery, all returns should be sent to the below address for full credit:
Clear Amber Group Ltd - Returns, (Access Via Ladeside Yard off Stirling Road), Crawford Place, Milnathort, KY13 9XL
If required, we can arrange to collect the goods for return, however, please note a 35% Collection Charge (of net order value) will apply. With the minimum charge being £45+VAT.
Please confirm that you agree to the above charge and provide the below information:
- Address, contact name and number for collection
- Total number of packages we are collecting
- Description and/or image of the goods we are collecting
- Approximate dimensions of the goods we are collecting
- Confirmation that all goods are repackaged in the original packaging and ready to go
The collection will normally be made within 5 working days, goods can be left safe for our driver to collect - no signature required.”